Frequently asked questions
Any questions? We’re here to help.
How do I create their story?
How do I create their story?
Choose a story, add your child’s details and follow the personalization steps on the product page. For Create Your Own Story, add their name, age and your adventure idea, edit the story draft, then generate a preview before ordering.
What can I personalize, and which ages are suitable?
What can I personalize, and which ages are suitable?
Personalization varies by book. You may be able to add a name, photo, appearance details or your own story idea. Recommended ages are shown on each product page; Create Your Own Story offers ages 1–17. Choose an adventure that matches their interests and reading stage.
Can I preview the book before ordering?
Can I preview the book before ordering?
Yes. Create Your Own Story lets you preview the cover and three illustrated story pages before ordering. The remaining illustrated pages are created after payment. Other books show their available preview on the product page. Check names, details and spelling carefully before checkout.
What photo should I upload?
What photo should I upload?
Use a clear, well-lit photo with your child’s face visible and looking toward the camera. Avoid heavy filters, sunglasses, blurry images and busy group shots. Upload only a photo you are authorized to use, without private documents or other sensitive information in the background.
How is my child’s photo and information used?
How is my child’s photo and information used?
Your uploaded photo and personalization details are used to create the requested book preview and artwork. The process uses Little Wonder AI and its image-generation provider. Uploaded and generated images are currently retained for 7 days. You can contact us to request earlier removal. Please read our Photo Privacy page for details.
Can I review or request changes after ordering?
Can I review or request changes after ordering?
You have 24 hours after placing your order to review your details and send correction requests through our Contact page. Include your order number and the exact changes needed. Please send all edits within this one-day review window; changes cannot be guaranteed once production begins.
What will my printed book look like?
What will my printed book look like?
Choose softcover or hardcover where available. Page count, dimensions and prices are listed on each product page. Your child becomes an illustrated storybook character; artwork is a creative interpretation, rather than an exact photograph. Printed colors may vary slightly from your screen.
How long will my book take to arrive?
How long will my book take to arrive?
Preparation takes 1–3 business days. After dispatch, estimated shipping is 5–8 business days, giving an estimated total of 6–11 business days. There is no additional personalization period. Weekends and public holidays are excluded. Carrier or customs delays can affect arrival, so please order ahead for birthdays and special occasions.
How do I track my order, and what does shipping cost?
How do I track my order, and what does shipping cost?
We email your tracking details after dispatch. Available destinations and shipping charges are shown at checkout before you pay. Tracking may take a little time to update after the carrier receives your parcel. If your delivery is delayed, contact us with your order number so we can help.
What if my book is damaged, incorrect, or I need a refund?
What if my book is damaged, incorrect, or I need a refund?
Each book is made especially for your child, so we do not accept returns for a change of mind. If your book arrives damaged, defective, incorrect or with missing items, contact us within 7 calendar days of delivery with your order number and clear photos of the issue, packaging and shipping label. Keep the packaging and wait for return instructions. We will assess the issue and arrange an appropriate replacement or refund. Approved refunds go to the original payment method. Your statutory consumer rights are unaffected.
Can I cancel my order or get help with a gift deadline?
Can I cancel my order or get help with a gift deadline?
Contact us as soon as possible, ideally within the 24-hour review window, with your order number. Cancellation depends on whether production has started. For a birthday or special event, allow time for preparation and shipping; delivery estimates are not a guaranteed arrival date. Our Contact page is the best place to ask for help.
